RSA token is used for two factor authentication. It generates a 6 digit number which is being used for authentication along with static pin / password. RSA tokens are available in various form factors like hardware tokens , software token and on demand tokens. an RSA Token is required for VPN access. To gain access to the VPN you will need to fill out the User Access Form.
Internet Explorer
To set your homepage in Internet Explorer 6 or later on Microsoft Windows:
1. From the Tools menu, select Internet Options. The "Internet Options" dialog box appears.
2. On the "General" tab, in the "Home page" text box, type: http://www.vsu.edu/
3. Click Apply, and then OK.
Mozilla Firefox
To set your homepage in Mozilla Firefox 2 or later on Microsoft Windows or Mac OS X:
1. From the Tools menu select Options. The Options dialog box appears.
2. On the "Main" tab, in the "Home Page" text box, type: http://www.vsu.edu/
3. Click OK
Safari
To set your homepage in Safari 1 or later for Mac OS X or Microsoft Windows:
1. From the Safari menu select Preferences. The "Preferences" window appears.
2. O n the "General" tab, in the "Home page" text box, type: http://www.vsu.edu/
3. Click the red Close button.
How do I create audio conference call host and participant codes?
Click here for instructions:
The Servicedesk application is the VSU approved ticket creation and management tool used by Technology Services.

The ServiceDesk application can be accessed when you are offsite or remotely if your VSU computer is connected via VPN.
Call the VSU Servicedesk at 804-524-5210 Monday – Friday from 7:00 AM – 7:00 PM and ask if they can check to see if you are in the Faculty_Staff_VPN group.
If you do not have VPN access you will need to complete the Account Request Form.
Follow these steps:
- Click on the Submit Request tab if you are not already there.
- Click on the Report an Incident tab to open a new request/incident ticket (please do not click on any other option as these are tools used by Technology Services).
- Click on the Home tab if you want to see your open request/incident ticket or check the
Follow these steps:
- Click your ticket (IM) number under the ID section
- Click on Add Comment when your ticket (IM) opens
- Add Comment Title (i.e., Update Requested)
- Add Comment (i.e., A status update is requested.)
- Click Save
NOTE: Your comment will now be added to your open ticket. If your ticket is closed this will NOT reopen the ticket and the technician will not see this info.
Tech Services Resources
Tech Services
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Faculty/Staff Help Desk
Hours
7:00 a.m. - 7:00 p.m. (In Session)
8:00 am - 5:00 pm (Summer)
Monday thru Friday
Contact Us:
Johnston Memorial Library
804-524-5210
Information Security
Contact Us:Information Security Office
Virginia State University
Technology Services
PO Box 9090
Petersburg, VA 23806
secureit@vsu.edu
804-524-3186