How to Clear the Cache and Cookies in your Web Browser 

Keyboard Shortcut: CTRL + SHIFT + DELETE 

Google Chrome 

  1. Click the Tools menu (three dotted lines in the upper-right corner). 
  2. Select History.  

    Google settings screenshot

  3. Select Clear Browsing Data from the left-hand side. Set the Time Range set to All Time. Check-mark Cookies and other site data and Cached images and files and select Clear Data. 
    Google settings screenshot

  4. If on a Windows computer, close and re-open Chrome to save your changes. If on an Apple computer, go to the Chrome menu on the top menu bar and select Quit for the changes to take effect. 
Internet Explorer 
  1. Click on the Settings menu in the upper-right corner. 
  2. Click Internet options. 

    IE settings screenshot


  3. Under the General tab on the upper-left-hand side, scroll down to browsing history. 
  4. Select Delete... 

    Internet options screenshot

  5. Check the Temporary Internet files and website files, Cookies, and website data, History, and Download History boxes. 
  6. Select Delete. 

    IE settings screenshot

  7. Close Internet Explorer and reopen it for changes to take effect.  


Keyboard Shortcut: CTRL + SHIFT + DELETE