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Student Help Desk




The Student Help Desk is purposed to service the students of Virginia State University who may be experiencing computer-related issues.

The Student Help Desk is located in Harris Hall, room 8A. Student workers, who are supervised by members of the staff, run the Student Help Desk. Some of the services offered include:

  • Installing Microsoft Windows patches 
  • Scanning for and removing Viruses 
  • Scanning for and removing Ad-ware and Spy-ware  
  • Troubleshooting dorm room connectivity issues 
  • Assistance with VSU accounts and passwords
  • Installation of Operating Systems With System Disk Provided by Student

PLEASE NOTE THAT THE FOLLOWING SERVICES ARE NOT OFFERED:

  • Installation of Non-VSU software 
  • Replacement of any hardware 
  • Advanced Data Recovery

Student Computer Labs

  • There are several Open Access Labs on campus. Open Access labs give VSU students the ability to use University computers to complete class work assignments and work on projects.

    • Johnston Memorial Library, Room B25-B26 - Opens Sunday @ 3:00 p.m. and closes Friday @ 6:00 p.m.; Saturday open 10:00 a.m. - 6:00 p.m.
    • Singleton Hall, Rooms 230, 308, and 308 – Open 8 a.m. – 7:30 p.m. Monday through Friday
    • Hunter McDaniel, Room 22E – Open 8 a.m. – 5 p.m. Monday through Friday
    • Engineering Building, Room 102 – Open 8 a.m. – 5 p.m. Monday through Friday
  •   

Pharos Printing Services

  • The Pharos printing system is a fee-based printing system that allows the students to print within the lab computers.  This printing service is only available in Johnston Memorial Library and Jessie Bolling Building. The cost is .05 per black and white page and .25 per color page.   

    PHAROS INSTRUCTIONS:

    1. Select the document to print.
    2. Go to the Pharos Print Station
    3. Log into the Pharos Print Stations using your University Network credentials.
    4. Select the document to print.

    Here is a list of Pharos printers on the VSU Campus:

    Printer Type

    Printer Locations

    Black and White

    On the 1st Floor of Johnston Memorial Library

    Color

    On the 1st Floor of Johnston Memorial Library

    Black and White

    In the 24 Hour Computer Lab in the basement of Johnston Memorial Library

    Color

    In the 24 Hour Computer Lab in the basement of Johnston Memorial Library

    Black and White

    On the 2nd Floor of Johnston Memorial Library

    Black and White

    In Rm 103 in JB Bolling

Hardware Requrements

  • Windows 95/98/2000/XP or ME Operating Systems will not be supported on the University network. Windows 10 is the newest Operating System offered by Microsoft. You are encouraged to purchase extended warranty and maintenance on your computer.

  • Minimum Acceptable Desktop PC Configuration

    • Windows 7 or 8 operating system
    • 2GB of RAM
    • 120 GB hard drive
    • 1.67gHz or higher processor clock speed
    • Intel Core or AMD Athlon/Duron class (or compatible) processor
    • Four year complete care warranty

    Recommended Desktop PC Configuration

    • Windows 8 or 10 operating system
    • 500GB Hard Drive (16 GB available hard disk Space (32 bit) or 20 GB (64 bit))
    • 2.33 GHz or faster 32-bit (x86) or 64-bit (x64) processor
    • 4GB RAM or more
    • DirectX 9 graphics device with WDDM 1.0 or higher driver
    • Five year complete care warranty

    Minimum Acceptable Laptop PC Configuration

    • Windows 7 or 8 operating system
    • 2 GB Ram 80 GB Hard Drive
    • 2.3 MHz or higher Wireless Card
    • 24 x CD ROM Drive or better
    • Laptop lockdown device (recommended)

    Recommended Laptop PC Configuration

    • Windows 8 or 10 operating system
    • 4GB of RAM or more 250 GB Hard Drive
    • (16 GB available hard disk Space (32 bit) or 20 GB (64 bit))
    • 2.33 GHz or faster 32-bit (x86) or 64-bit (x64) processor
    • DirectX 9 graphics device with WDDM 1.0 or higher driver
    • Five year complete care warranty

    Minimum Acceptable Mac Configuration

    • OSX 10.9
    • 64-bit Intel CPU
    • 2 GB RAM
    • 80 GB of Available Hard Drive Space

    Recommended MAC configuration

    • OSX 10.11
    • 2.6GHz Dual-core Intel CPU
    • 6 GB RAM
    • 256 GB Hard Drive

What to Bring to VSU

Before leaving for VSU, pack your computer in its original packing material, if available, along with the purchase agreement, warranty information, and software CDs. In addition, bring all manuals and operating system information. All of this will help you, should your computer need to be serviced while at school. Copies of applications and utilities will also be helpful. Please note that you should consider adding your computer to your homeowner's insurance policy in the event that your computer is lost or stolen. Since the Helpdesk does not venture into the dorms for service calls, we recommend bringing a rolling suitcase large enough to transport your desktop computer to the Helpdesk office, located in the lower level of Harris Hall.

VSU computers do not support local file storage. If you plan to work on and save documents on university computers, a USB memory stick is recommended. These can be purchased from most stores that sell computers or computer peripherals as well as the Virginia State University Bookstore.

Computer Repair Plan

You should have a repair plan in place in case problems arise. Your hardware owner's manual should have a section dealing with repairs. Your plan should include the telephone number to call, and the address to which the computer must be shipped. You should keep the original packing materials for this purpose.

Power Protection

If you are planning to purchase a desktop computer, it is important that you also buy a surge-protector/uninterruptible power supply (UPS) to provide electrical protection for your computer. An electrical surge could damage your machine; a power outage could cause loss of data. Surge-protector/UPS manufacturers who offer warranties should be strongly considered. This added measure of protection is required.

Data Storage Devices

You will need to have some method of saving documents created in the ATM lab. There is no CD or DVD burning in the lab. Therefore, if you plan to work on and save documents from one computer to another, you are required to have a USB memory stick. You may visit the VSU Bookstore for pricing and availability.

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