Frequently Asked Questions - Graduate Studies

Q: What platform will my virtual classes be held on?

A: Most courses are hosted through the university’s learning management system (e.g., Canvas) and use Zoom or Microsoft Teams for live sessions. Instructors will share links and instructions. 

Q: What kind of internet speed or computer do I need?

A: A stable internet connection (minimum 5 Mbps) and a laptop/desktop with a working camera and microphone are recommended. 

Q: What should I do if I experience technical issues during class?

A: Contact IT support immediately and notify your professor by email or chat so they’re aware. 

Q: Are classes recorded in case I cannot attend live?

A: Many instructors record sessions, but always check your course syllabus or confirm with your professor.

Q: How can I meet with professors virtually?

A: Faculty hold online office hours via Zoom or Teams. Appointments can also be scheduled by email.

Q: Is tutoring or writing support available online?

A: Yes, the Writing Center, math lab, and tutoring services offer virtual appointments. 

Q: How do I access the library’s resources remotely?

A: The library provides online databases, e-books, and research consultations via chat or video call. 

Q: Will I still have access to career services as a virtual student?

A: Yes, career counseling, résumé workshops, and virtual job fairs are available online.

Q: Do I have to keep my camera on during class?

A: Expectations vary by instructor. Check your syllabus and course policies. 

Q: How do I participate in group projects virtually?

A: Groups typically collaborate via shared documents, group chats, or scheduled video calls. 

Q: What is the policy for missing a virtual class?

A: Notify your professor in advance. Some may allow you to review recordings or submit alternative work. 

Q: How do I submit assignments online?

A: Assignments are usually uploaded to the course platform (e.g., Canvas). Follow the professor’s directions closely.

Q: Can I still be part of student organizations while fully online?

A: Yes, many graduate student associations host virtual meetings and events.

Q: How do I network with other graduate students virtually?

A: Participate in discussion boards, attend virtual socials, and connect on professional platforms like LinkedIn. 

Q: What mental health resources are available to online students?

A: Counseling services often provide telehealth appointments and wellness workshops. 

Q: Are there opportunities for professional development online?

A: Yes, workshops, webinars, and guest speaker series are hosted virtually throughout the semester.

Q: How do I get my student ID if I am learning remotely?

A: The ID office provides instructions for submitting a photo online; IDs can be mailed if needed.

Q: Can I access financial aid and billing support virtually?

A: Yes, the financial aid office and student accounts office provide phone, email, and video support. 

Q: Who do I contact first if I feel disconnected or unsure where to go for help?

A: Start with your academic advisor or the Graduate Studies Office - they can connect you to the right resource. 

Q: As a graduate student taking classes virtually, can I also work remotely as a graduate assistant to support instructors? 

A: Yes. Graduate assistants can often perform their responsibilities virtually, depending on the nature of the assignment. Many instructors welcome virtual support with tasks such as grading, research assistance, online discussion facilitation, course material preparation, and administrative work. It is important to communicate with your assigned supervisor about the expectations, available tools (e.g., Canvas, Teams), and scheduled check-ins. This arrangement ensures you can contribute effectively while balancing your academic and professional responsibilities.

Q: As a graduate student taking classes virtually, can I still be considered for on-campus housing?

A: Yes, graduate students enrolled in virtual classes may still be eligible for on-campus housing, depending on availability and university policy. Housing priority is usually given to students who demonstrate academic need, research responsibilities, or assistantship duties that require their presence on campus. If you are interested, you should contact the Housing and Residence Life Office to complete an application and explain your circumstances. Approval is considered on a case-by-case basis.  

Q: How do I check the status of my graduate application?

A:  You can check the status of your graduate application by logging into the application portal you used to apply. Once logged in, you will be able to view updates such as receipt of documents, application completeness, and admission decisions.

If you have not received an update within the expected processing time, you may contact the Office of Graduate Admissions via email or phone for further assistance. Be sure to include your full name and application ID when making inquiries.

Q: What is VISTA and how do I log in to my VISTA account to access my VSU email?

A:  VISTA is Virginia State University’s student information system. It serves as your central hub for accessing important academic and administrative resources, including your VSU email, course registration, financial information, and student records.

To log in:

• Visit the VISTA login page on the VSU website
• Enter your assigned username and password
• Once logged in, navigate to your student dashboard
• Select the email option to access your official VSU email account

If you experience login issues, contact the VSU IT Help Desk for support 804-524-5210. 

Q: After being admitted, how do I register for my classes?

A:  Once you have been officially admitted:

• Log in to your Banner account.  You can access your banner via VISTA
• Ensure you have completed all required steps (e.g., submitting final transcripts, clearing holds)
• Consult your program advisor or coordinator (Program Contacts) for course recommendations
• Use the registration section in BANNER to search for and select your courses
• Confirm your enrollment and review your schedule

It is highly recommended that you register early and maintain communication with your advisor to ensure you are enrolling in the correct courses for your program of study.

Financial Aid

https://www.vsu.edu/financial-aid/

Call Center: Regular Telephone 84-524-5990 (Help available until 11:00 pm est.

Health Servicers

https://www.vsu.edu/healthservices/

Office Hours: 8:00 am – 5:00 pm (M-F)

Telephone: 804-524-5711

Student Accounts

Office Hours: 8:30 a.m. – 4:30 p.m.

Telephone: 804-524-5506

Cashier’s Office

https://www.vsu.edu/student-accounts/

Office Hours: 8:30 am – 4:30 p.m.

Telephone: 804-524-5150

Trojan Card

https://www.vsu.edu/trojancard/

Office Hours: 8:30 am – 4:30 pm (M-F)

Telephone: 804-524-5282

Photo Upload - https://www.vsu.edu/trojancard/online-photo-submission.php

Housing

https://www.vsu.edu/reslife/

Office Hours: 9am – 4pm

Telephone: (804) 524-6840

Email: reslife@vsu.edu

Johnston Memorial Library

https://library.vsu.edu/

Library Contacts - https://library.vsu.edu/contact-us/