Applications Support Specialist


Virginia State University is committed to preparing a diverse population of men and women by advancing academic programs and services that integrate instruction, research, extension, and outreach. We seek a dynamic, committed, purpose-driven candidate for our Applications Support Specialist (Information Specialist II) position.

Virginia State University is an Executive Level Branch agency. In accordance with Governor Ralph Northam’s mandate, by Article V, Sections 1 and 7 of the Constitution of Virginia, and by §2.2-103 of the Code of Virginia all Executive Branch Employees and state contractors who enter the workplace or who have public-facing work duties must disclose their vaccine status to the designated agency personnel. Virginia State University requires all faculty, staff, and students to be vaccinated for COVID-19, unless there is an approved medical or religious exemption. Continued employment is contingent on compliance with the University’s COVID-19 guidelines.


The Applications Support Specialist position will provide technical support to the University’s CRM Recruit, LogiXML, DegreeWorks, Banner ERP, Argos, Student Portal, Workflow, Banner Document Management, Blackboard Learning Management system, and the integration of third-party systems in developing tactical and strategic products and services for operational efficiency. Perform data extractions from University systems to create custom reports for customers and input feeds to local systems. Work with the department staff and faculty to design, develop, and deploy process improvements. Define system scope/objectives; determine the extent of programming/coding required; establish estimates for completing projects and implement solutions to problems. Prepare detail technical specifications. Review, analyze, create detail technical specifications, instructs, directs, and reviews the work of project team members to ensure compliance with standards/specifications. Review use cases and other technical documents with IT project staff to include complete business requirements in the technical planning documents. Develop practical reporting tools for the business departments. Analyze the business department’s activities and trends and compare the analysis against the services, standards, and best practices to make recommendations.

This position is responsible for conducting business process analyses of the various VSU departments to understand their policies and procedures. Understand university and college data and data schemas and continually assess and improve data quality and workflow. Maintain regular contact with university administration, faculty, and staff; develops a positive client relationship. Participate in, or provide consultation to committees, user groups, or special IT seminars that support the university’s administrative applications. Monitor and participate in new programming installations and upgrades to

existing applications according to tasks outlined within each project plan. Assist with the adaptation of and upgrades to database server software. Assist in duties assigned by the Chief Information Officer or Sr. Applications Support Specialist for IT Administration as required.

A minimum of 5 years of programming experience is required. Experience with business application development with Oracle or JAVA. Comprehensive knowledge of Ellucian Banner Enterprise Resource System and supporting functional areas such as Human Resources, Finance, Student, or Financial Aid. Experience in developing Oracle PL/SQL code. Experience with Unix/Linux shell scripting. Experience in managing or supporting related Banner ancillary software (Workflow, Forms Fusion/IntielliCheck, ePrint, or Appworx). Experience as a project manager, team lead, or task lead. One or more relevant certifications (i.e., Java, Oracle, Oracle PL/SQL Application Developer).


Bachelor’s degree in Computer Science, Information Technologies, or an equivalent combination of education and experience. Experience working in a higher education environment is preferred.


Virginia State University does not discriminate based on age (except when age is a bona fide occupational qualification); color; disability; gender identity or expression; genetic information; military service; national origin; political affiliation; pregnancy, childbirth, or related medical conditions, including lactation; race (or traits historically associated with the race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); religion; sex; sexual orientation; veterans status, or any other non-merit based factor in its employment opportunities, programs, services, and activities. The selected candidate will be subject to an extensive and complete background check, which may include fingerprinting, and is subject to the COVID-19 guidelines. The candidate may be required to complete a Statement of Economic Interest as a condition of employment, if applicable. Women, minorities, persons with disabilities, and veterans are encouraged to apply!

Virginia State University only accepts applications for classified positions through the on-line state Recruitment Management System (RMS).  Faxed, e-mailed, and mailed applications and/or attachments will not be accepted. Visit to complete an online application. 


Position Number

Working Title
Information Specialist II

Position Location
Technology Services

Pay Band

Salary Range
$48,391 to $77,835

Date Posted