Information and Technology Specialist I
DUTIES AND RESPONSIBILITIES
This position provides technical software, hardware, and network problem resolution to all VSU technology users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment; clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; assist other technicians as call volume permits; assign more complex end-user problems to appropriate support groups; conduct hardware and software inventory database maintenance and reporting; and perform related work as required.
This position installs and performs Level 1 and Level 2 repairs to computer hardware, software, and peripheral equipment, following design or installation specifications. Schedules maintenance and/or repairs of IT equipment with vendors. Maintains upgrade and repair records. Assists the Lead IT Specialist by serving as a technical expert with smart classrooms, academic labs, and multimedia technologies and maintain software and hardware inventories. Assist and advise in the development and implementation of special projects such as instructional technology integrated in the academic learning communities, training videos and documentation, surveys, video conferencing, video and audio presentations. Provide recommendations and specifications for the acquisition of computer equipment, software, and relate resources and equipment. Ensures that all upgrades in instructional hardware and software are implemented in a timely manner, staying current with releases, while maintain the integrity of the technology environments implemented. Ensures that the technologies are in compliance with the VITA IT Security Standards and University policies and procedures. Researches problems that cannot be easily resolved and coordinates problem resolution. Provides hand on training to faculty and staff and perform other duties as related to Technology Services or as assigned by IT Director and or CIO.
Associate degree or Equivalent and 2-3 year related experience. Bachelor degree preferred. Must demonstrate excellent communication, interpersonal, organizational skills and be adept at tactfully managing an array of customers and their needs. Strong analytical thinking and problem solving abilities required. Ability to provide high level of customer service and reduce technical information to simple language. Ability to clearly document issues so that they may be easily interpreted by other staff members. Skilled in installation, repair, and troubleshooting of Microsoft 7.8.and 10 computers as well as Apple iPads; working knowledge of industry ITSM tools a plus as well as A+ or MCP certification. Must be punctual. Experience in a higher educational environment preferred.
HOW TO APPLY
Virginia State University will only accept on-line applications through Recruitment Management System (RMS). Faxed, e-mailed, and mailed applications will not be accepted. Please visit http://jobs.agencies.virginia.gov to complete a state application.
The selected candidate will be subject to an extensive and complete criminal background check, which may include fingerprinting. Candidates may be required to complete a Statement of Economic Personal Interest as a condition of employment.
VIRGINIA STATE UNIVERSITY IS AN EQUAL OPPORTUNITY EMPLOYER. WOMEN, MINORITIES, PERSONS WITH DISABILITIES, AND VETERANS ARE ENCOURAGED TO APPLY.