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FAQs




General FAQ

Website FAQ

Email FAQ

Audio Call FAQ

General FAQ

How do I access Banner?

Banner is the student information system for Virginia State University.  Access Banner by clicking here.

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How do l access my VSU student email? 

Virginia State University offers students Internet access to their campus email account. To find out more about VSU student email and how to access, click here.

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How do l access my VSU faculty or staff email? 

Virginia State University offers faculty and staff Internet access to their campus email account. To find out more about VSU faculty and staff email and how to access, click here.

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What is VPN? How do I get VPN access? 

A Virtual Private Network (VPN) is a network technology that creates a secure network connection over a public network such as the Internet or a private network owned by a service provider. To gain access to the VPN you will need to fill out the User Access Form.

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How do I reset my VSU password (used for logging into the computer or accessing email)?

Click on link below to get instructions:

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What forms will IT need in order to grant network access to a new Staff or Faculty member?

Complete this form to request Active Directory, Email, or Banner accounts:

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What forms will IT need when an employ is leaving VSU?

Complete this form in order to request termination of your VSU Accounts:

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How do I setup my iPad to access VSU wireless?

 Click here for instruction.

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How do I print from an off campus location (E-Print)?

Virginia State University offers printing from remote locations and/or mobile devices to a VSU Xerox Multi-Functional Device (MFD) on campus.  Click here for more information. (See message attachment.)

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Website FAQ

Who do I contact if I see something wrong/broken/missing?

If you see any problems on the website (Including wrong items, missing items, broken links, etc.), please send a full description of the problem, including the address of the page that you saw the problem on, and any additional information that needs to be added, in an email to: webmaster@vsu.edu

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What is Trojan Link?

Trojan Link is your personal portal on the VSU Website. Through Trojan Link, you can review grades and coursework, manage student accounts and register for classes. Faculty can use Trojan Link to post syllabi and post grades.

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How can I make the VSU Home Page show up when I open my web browser?

You can find the information on how to change the home page for various web browsers below:

 Internet Explorer

 To set your homepage in Internet Explorer 6 or later on Microsoft Windows:

 1. From the Tools menu, select Internet Options. The "Internet Options" dialog box appears.

 2. On the "General" tab, in the "Home page" text box, type: http://www.vsu.edu/

 3. Click Apply, and then OK.

Mozilla Firefox

 To set your homepage in Mozilla Firefox 2 or later on Microsoft Windows or Mac OS X:

 1. From the Tools menu select Options. The Options dialog box appears.

 2. On the "Main" tab, in the "Home Page" text box, type: http://www.vsu.edu/

 3. Click OK

 Safari

 To set your homepage in Safari 1 or later for Mac OS X or Microsoft Windows:

 1. From the Safari menu select Preferences. The "Preferences" window appears.

 2. O n the "General" tab, in the "Home page" text box, type: http://www.vsu.edu/

 3. Click the red Close button.

What do I do if I can't get the new website to load?

If you are getting an error message, or can't seem to get the new website to load, begin by clearing your browser's cache. Instructions on how to clear the cache in your browser can be found here. If clearing your cache does not help, you can send us an email with the page you are trying to load, and any error messages you are seeing, at: webmaster@vsu.edu.

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How do I get back to the home page? Where is the home button?

 There is not a "home button" on the new VSU design.  To return to the home page from anywhere on the site, simply click on the VSU logo on the upper left portion of the page.

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Email FAQ

How do I create personal folder in Outlook 2013?

Click here for more information.

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How do I share my Outlook Mailbox or a particular folder with a VSU coworker?

Click here for more information:

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What should I do if I have clicked on an email message that I think is SPAM?

Click here for more information:

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Audio Call FAQ

How do I silence entry and exit of audio call participants?

Click here for instructions:

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How do I create create audio conference call host and participant codes?

Click here for instructions:

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How do I use Camtasia Studio to record PowerPoint presentations?

Click here to download instructions (.ppt file, requires PowerPoint)

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