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FAQSFrequently Asked Questions
1. When I try to log in, I see a message that states either my email address or password is incorrect. How can I login? Your password may have not been entered correctly. Trying copying and pasting your email and password information from your notification email to the respective fields on the Login screen. To paste text into a field on the Login screen, you can use the keyboard shortcut Ctrl+V (with the cursor in the proper field, hold down the Ctrl key and press the v key to paste).
2. I don’t remember my password. How can I logon? Go to http://www.inspiredlms.com/user/forgotpassword.asp. Type your email address in the “Email ID” field, then click the Submit button. You will receive an email with a new password.
3. When I click the Login button or a course link to the start the course, NOTHING HAPPENS. Is there something wrong with the system?
In most cases, this is caused by either a pop-up blocker or a cookie blocker, such as Norton Internet Security, Zone Alarm, Internet Explorer settings or the Google toolbar. To logon and/or start a course, pop-ups must be enabled as well as JavaScript and cookies on your web browser.
How to fix the problem – Cookies
a. In Internet Explorer click on the tools menu and choose Internet Options.
b. Click on the “Privacy” tab at the top.
c. At the bottom of the Window where it says “Web Sites” click “Edit”.
d. In the “Address of Website” field type inspiredelearning.com and click “Allow”.
e. Repeat for “inspiredlms.com”.
f. Click OK and close all Internet Explorer Windows.
g. Re-open Internet Explorer and start again. This will allow cookies for our website only, which is necessary to the use the course.
Other Issues:
Check that you are using a current version of your web browser. Internet Explorer 6.0 or better is recommended. Also, make sure that JavaScript is enabled. If you need assistance with this, please contact your local help desk.
4. After logging on I choose the proper course and click the title to start the course but NOTHING HAPPENS. What’s wrong?
Your PC is most likely blocking JavaScript or “scripts” in general. Please turn off this feature in your software, such as Zone Alarm or Norton Internet Security while you take this course.
5. The course certificates never arrived or could be viewed properly. Can I get another copy of my certificate?
Yes. After logging, click the Transcript button on the left bar. Click “View Certificate.”
6. What is the website address for the training course?
7. Do I need to register? No. The IT Training Consultant will register all employees for the training. Employees are provided with user names (your email address) and passwords (randomly generated) via email. You can retrieve your username and password by using the information found in FAQ #2.
8. I can’t see the entire course in the browser window. Why not?
Our course is designed for screens with a minimum resolution of 800 x 600. If you cannot see the entire training window, it is because your resolution is set too low. Contact the IT Training Consultant for technical support team at 504-7093 or SECUREIT@vsu.edu to resolve this issue.
9. I completed the course but did not receive my certificate. Where is it?
You will receive a course certificate via email for each course you complete. Keep a copy of this for your records. You can always request a new copy by logging on and using the "View/Mail/Print" certificate link in your transcript. Copies of the training certificates should be forwarded to: Employees: All employees to include, faculty, staff and hourly workers will be required to provide copies of the course certificates to their managers and the Office of Human Resources. Vendors: All contractors and temporary staff should provide a copy of the training certificate to your contact administrator. Follett Book Store, VT Griffin, and Thompson Hospitality contractors should provide a copy of the Certificate to the Assistant to the Vice President of Administration and Finance. SunGard Higher Education (known as OIT) contractors should provide a copy of the certificates to Chief Information Officer. Students: Should provide a copy of his/her certificate to the Student Help Desk. 10. I completed the course but did not do the survey. Where is it? Here is the link to our survey: Copy it and paste it to your Internet explorer http://www.surveymonkey.com/s.aspx?sm=mq9oUd6DnuZNzBlOrWZ81w_3d_3d |
